Refund policy
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At THYR Academy, we want every participant to clearly understand what they are purchasing before enrolling in any program.
Please review the program description, curriculum, price, included services and access details carefully before completing your purchase.
What Your Purchase Includes
The services included in your purchase are those described on the applicable program page and checkout page at the time of purchase.
Depending on the program, these may include recorded educational content, assessments, live sessions, community access, leads, career support, and access to hiring opportunities with real estate companies.
Refund Requests
Refund requests may be submitted by contacting THYR support using the contact details below.
To help us process your request, please provide:
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Full name
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Registered email address or phone number
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Program name
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Payment or transaction details
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Reason for the request
THYR will review refund requests based on the circumstances of each case, the applicable program terms, the status of the services provided, and applicable consumer protection laws and regulations.
Digital Content & Program Access
Because THYR programs may include immediate access to digital educational content and other services, refund eligibility may be affected once access to the purchased program or its digital services has commenced, subject always to any mandatory rights available under applicable law.
Where a refund is legally or contractually applicable, THYR will process the approved refund in accordance with the applicable terms.
Technical Issues
If you experience a technical issue that prevents you from accessing a purchased program or material, please contact THYR support.
THYR will make reasonable efforts to investigate and resolve legitimate technical issues and restore access where appropriate.
A technical issue with a user’s device, internet connection, browser, or third-party service does not automatically constitute grounds for a refund where the THYR service itself remains available.
Duplicate or Incorrect Transactions
If you believe you have been charged more than once for the same purchase or have experienced an incorrect payment, please contact us as soon as possible with the relevant transaction details.
Verified duplicate or incorrect transactions will be reviewed and, where applicable, refunded through the appropriate payment method.
Program Changes or Cancellation
If THYR cancels a purchased program or is unable to provide a material part of the purchased service, THYR will provide an appropriate solution in accordance with the applicable program terms and applicable law.
Depending on the circumstances, this may include replacement access, rescheduling, or a refund where applicable.
Approved Refunds
Where a refund is approved, THYR will generally process the refund through the original payment method where possible.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, or payment service provider.
Hiring & Career Opportunities
Where a program includes access to hiring opportunities, THYR’s obligation is to provide the applicable career opportunity or hiring access described in the program terms to participants who satisfy the applicable eligibility requirements.
THYR does not guarantee employment by a specific real estate company, sales, clients, commissions, income, or any specific financial outcome.
Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to limit, exclude, or waive any consumer rights or other rights that cannot legally be excluded or limited under applicable law.
Contact Us
For refund or payment-related inquiries, please contact:
Email: info@thyracademy.com
Phone: +201055880012